I deal with a lot of stupid shit stemming from a failure to communicate. This kind of stuff wouldn't even bother me if people would stop giving me attitude during the process.
Me: I'm having some trouble reading the names on the lease you sent me. It looks like Bob Smith and Joe ____. Can you help me out with the second name?
Client: Felix Meyers.
Me: For unit 2?
Client: Yes. Felix Meyers.
Me: ...I feel like we're looking at different leases.
Client: No, we not. Tha second renter is Felix Meyers.
Me: It really looks like this second name is Joe someone.
Client: It is.
Me: So...I'm confused.
Client: Dey's tha renters. Bob Smith an' Felix Meyers.
Me: So, who is Joe ___?
Client: *sigh* He moved out.
Me: Oh. So, Felix Meyers moved in?
Client: How else he live there?
Me: Ok...does Felix have a lease?
Client: *sigh* Is his name on the lease?
Client: Then he ain't got no lease!
Me: So, Bob Smith and Joe ____ are on the lease. Bob still lives there, but Joe does not, even though his name is still on the lease. Felix is the new resident...who does not have a lease?
Client: That's what I said.
Me: Of course. I don't know why I was confused.